Frequently Asked Questions

1. What is Zoom Vape Shop (ZVS)?

ZVS is a trusted online vape shop in the UK, offering authentic vape kits, e-liquids, nic salts, nicotine pouches, and accessories. We help adults explore safer, smoke-free nicotine alternatives with fast delivery and reliable service.

2. Who can buy from ZVS?

ZVS products are strictly for adults aged 18 and over. We do not sell to minors under any circumstances.

3. Do you offer Cash on Delivery (COD)?

Currently, we accept secure online payments only through trusted checkout systems. COD is not available.

4. How long will it take to receive my order?

Orders are dispatched quickly from our London-based facility. Delivery usually takes 2–5 working days across the UK, depending on your location.

5. Is shipping free?

Yes, we offer free shipping on orders above a set minimum value. For smaller orders, standard delivery charges may apply.

6. Can I return or exchange a product?

Yes, returns are accepted within 7 days of delivery if the product is unused, unopened, and in its original packaging. For exchanges, please contact our support team.

7. What items are not eligible for return?

For safety and hygiene reasons, opened or used e-liquids, nicotine pouches, and vape products cannot be returned. Only sealed and unused items are eligible.

8. Do you provide reverse pickup for returns?

Yes, in most UK locations we can arrange reverse pickup. If that’s not possible, you may self-ship, and we’ll guide you through the process.

9. Are your products authentic?

Absolutely. We only sell 100% genuine products sourced directly from trusted UK and international manufacturers. No fakes, no grey imports.

10. What should I do if I receive a wrong or defective item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at support@zvs.com . We’ll arrange a replacement or refund promptly.